Shipping Policy

1. Merchandise will be dispatched and delivered between 12-14 working days after the order is confirmed. Please read the product descriptions for any exceptions in delivery times before placing your order.

2. Our delivery partners will attempt to deliver your order two times over a period of four working days before it is considered a non-delivery and sent back to us. In such cases, you will be given store credit or will have to bear the cost of re-shipment.

3. Delays owing to customs, interstate regulations, strikes, delivery outage are unfortunately out of our control, we will always communicate the status to you.

4. We do not accept returns, however, we will be able to process an exchange for one time per order number subject to availability.

5. In case of any disputes/queries post-purchase, you can write to us at info@sutrafinejewellery.com for a resolution. We can assure you a call back for a solution within the next 48 working hours.